Our Policy with regard to Product Exchanges and Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.Our remedy is limited to a repair or replacement of the defective item.
Since 1985, Baby Paws Australia Pty Ltd (Baby Paws) has been committed to providing the highest possible standards of Quality and Service to our
many customers worldwide.
Because each pair of shoes goes through a rigorous quality assurance procedure before leaving our premises, we are fortunate enough to have very few
defective items returned to us.
Product Exchanges can only be made on goods supplied direct to you from Baby Paws Australia, through either a sale made on www.babypaws.com,
or from a direct mail order sale from our premises in Mornington, Tasmania.
We cannot exchange product purchased from Retail Stockists or other on-line sellers.
Such requests for exchanges and returns should be directed to the place of purchase.
Please note that whilst it is our aim to please all our customers, we cannot accept cancellations, or give refunds, simply because you have changed your
mind about your purchase, or made an error in placing your order.
All advice or suggestions we may give regarding suitability, size, fit or otherwise is given in good faith and free of liability for costs incurred by you for any subsequent return or exchange of items.
It is essential that items returned for exchange (other than defects) are received in their original saleable condition.
Worn, scuffed or creased shoes cannot be accepted for exchange, as we cannot offer them for sale to our customers.
In the unlikely event of you receiving an incorrect or a defective item, we will repair or replace it immediately upon receipt of the returned item provided that
you have first obtained a written Returns Authorization Number from Baby Paws. This exchange will be made at no cost to you provided that we are
satisfied that the error is the fault of Baby Paws, and the product has been returned in accordance with our instructions.
A return for defect will be examined to establish that it is as a direct result of a genuine manufacturing or material defect, and is not damaged through
fair wear and tear.
Where the exchange request is made as a result of an error made by you, or because you wish to exchange for some other reason, then such exchange
will attract a small handling fee of $5.50 per item in addition to the cost of return postage. You agree that these charges will be
processed by way of a charge by us to your credit card.We will effect the exchange immediately upon receipt of the returned item provided that you
have first obtained a Returns Authorization Number from Baby Paws, and the product has been returned in accordance with our instructions.
Please do not send cash or any other form of payment with the item being returned.
Your request for a return must reach us within 21 days of the order having originally been invoiced by Baby Paws.
The request for return can be made by email, fax or letter, and should contain the following information:
Your name and address.
Your telephone number and email address.
The Baby Paws Invoice Number and date.
Description of items to be returned, and the reason for the return.
Please note that we cannot telephone customers outside Australia, so it is important that International customers include a correct email address.
Once you receive your Returns Authorisation Number, the product must be returned in secure, protective packaging to:
Baby Paws Australia Pty Ltd
1 Yamada Place.